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Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors: Top macbook air apps.
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel 'sticky' or do not respond in a consistent manner
Apple MacBook Pro 15-inch with TouchBar and Touch ID. 15.4-inch (diagonal) LED-backlit Retina display with IPS technology; 2880-by-1800 native resolution at 220 pixels per inch with support for millions of colors, 16:10 aspect ratio. Feb 03, 2010.
The 13' MacBook Pro features 2560 x 1600 resolution and the 15' MacBook Pro features 2880 x 1800 resolution, making the MacBook Pro ideal for professional photo and graphics work, as well as high-def movies and games. Whether you plan to use your MacBook Pro for work or school, the right software can make your life easier and more productive.
Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Air (Retina, 13-inch, 2018)
- MacBook Air (Retina, 13-inch, 2019)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
- MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2018)
- MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2019)
Note: No other Mac notebook models are part of this program.
Please choose one of the options below for service. Your Mac notebook will be examined prior to any service to verify that it is eligible for this program.
Mac laptop repair. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. Mac app store download. The service turn-around time may vary depending upon the type of service and availability of replacement parts.
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Mail in your device to the Apple Repair Center.
To prepare your unit for service, please backup your data.
Note: If your MacBook, MacBook Air, or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook.
If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.
The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.
16-inch model
The ultimate pro.
Starting at $2399
New13-inch model
Power to go.
Starting at $1299
Apple Macbook Pro 15-inch 2.3ghz
13.3-inch
Up to 4-core Intel Core i7
Up to 32GB
Up to 4TB
Intel Iris Plus Graphics
Up to AMD Radeon Pro 5600M with 8GB of HBM2 memory
Up to 10 hours
Mac laptop repair. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. Mac app store download. The service turn-around time may vary depending upon the type of service and availability of replacement parts.
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Mail in your device to the Apple Repair Center.
To prepare your unit for service, please backup your data.
Note: If your MacBook, MacBook Air, or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook.
If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.
The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.
16-inch model
The ultimate pro.
Starting at $2399
New13-inch model
Power to go.
Starting at $1299
Apple Macbook Pro 15-inch 2.3ghz
13.3-inch
Up to 4-core Intel Core i7
Up to 32GB
Up to 4TB
Intel Iris Plus Graphics
Up to AMD Radeon Pro 5600M with 8GB of HBM2 memory
Up to 10 hours
Backlit Magic Keyboard, Touch Bar, Touch ID, and Force Touch trackpad
Backlit Magic Keyboard, Touch Bar, Touch ID, and Force Touch trackpad
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